Customer Service

Robert Killick is our Customer Service Manager.  Rob will be leading the daily activities of AbsolutAire's Customer Service Department in addition to providing product imporvement feedback that we learn in the field back to engineering, manufacturing and quality control.  Along with providing factory technical support, equipment troubleshooting, and maintenance. Robert joined AbsolutAire in 2022 as an Electrician, transitioning to a position in Customer Service in early 2023 and now the Customer Service Manager.

Prior to joining AbsolutAire, Robert worked as a Residential and Light Commercial Service Technician. Robert received his AAS Degree in HVAC-R from KVCC.

Geoffrey Hoover is a Service Specialist at AbsolutAire. His various responsibilities in this position include handling product service and field start-up issues, parts orders, quality-control follow-up, and warranty claims.

Geoff began his career with AbsolutAire in the Maintenance Department in 2005, transitioning to a position in Inventory Control in 2010. Geoff graduated from Parchment High School in 2004. He is married and has one daughter.

Neil Duncan Sr. is a Customer Service Technician at AbsolutAire.  His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance.  Neil also performs in-house quality control start-up and testing on newly manufactured equipment.

Neil has more than 18 years of HVAC experience, and he has over 17 years of experience in all aspects of manufacturing, testing, and field service of water sourced heat pumps.  Neil joined the AbsolutAire Customer Service team in April 2014.

Noah Krick is a Customer Service Technician at AbsolutAire. His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance. Noah joined the AbsolutAire Customer Service team in July 2020.

Prior to joining AbsolutAire, Noah attended Ferris State University majoring in HVAC-R.